运行通报
“12345一号通”平台2019年第11周、12周受理办理情况通报
附件1:
12345便民服务中心二级平台办件情况统计表(县市区及园区工单办理情况)
序 |
部门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
|||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
|||||||||||||||
回复件 |
占比 |
未评价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
||||||||
1 |
贺兰县党委、政府 |
688 |
589 |
99 |
85.61% |
147 |
24.96% |
442 |
75.04% |
62 |
42.18% |
11 |
7.48% |
19 |
12.93% |
47 |
31.97% |
8 |
5.44% |
66.19% |
|
2 |
永宁县党委、政府 |
366 |
332 |
34 |
90.71% |
83 |
25% |
249 |
75% |
37 |
44.58% |
11 |
13.25% |
7 |
8.43% |
26 |
31.33% |
2 |
2.41% |
67.90% |
|
3 |
灵武市党委、政府 |
302 |
222 |
80 |
73.51% |
45 |
20.27% |
177 |
79.73% |
17 |
37.78% |
4 |
8.89% |
4 |
8.89% |
17 |
37.78% |
3 |
6.67% |
59.52% |
|
4 |
兴庆区党委、政府 |
1058 |
912 |
146 |
86.20% |
219 |
24.01% |
693 |
75.99% |
102 |
46.58% |
16 |
7.31% |
18 |
8.22% |
67 |
30.59% |
16 |
7.31% |
67% |
|
5 |
金凤区党委、政府 |
813 |
752 |
61 |
92.50% |
177 |
23.54% |
575 |
76.46% |
73 |
41.24% |
11 |
6.21% |
7 |
3.95% |
73 |
41.24% |
13 |
7.34% |
55.49% |
|
6 |
西夏区党委、政府 |
407 |
339 |
68 |
83.29% |
80 |
23.60% |
259 |
76.40% |
36 |
45% |
2 |
2.50% |
4 |
5% |
32 |
40% |
6 |
7.50% |
56.76% |
|
7 |
银川滨河新区管委会 |
32 |
16 |
16 |
50% |
5 |
31.25% |
11 |
68.75% |
3 |
60% |
0 |
0% |
0 |
0% |
2 |
40% |
0 |
0% |
60% |
|
8 |
银川经济技术开发区 |
33 |
20 |
13 |
60.61% |
4 |
20% |
16 |
80% |
2 |
50% |
1 |
25% |
1 |
25% |
0 |
0% |
0 |
0% |
100% |
|
|
合 计 |
3699 |
3182 |
517 |
86.02% |
760 |
23.88% |
2422 |
76.12% |
332 |
43.68% |
56 |
7.37% |
60 |
7.89% |
264 |
34.74% |
48 |
6.32% |
62.92% |
|
备 |
银川综保区、灵武羊绒园区本周没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
||||||||||||||||||||
附件2:
12345便民服务中心二级平台办件情况统计表(市直部门及企业工单办理情况)
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
1 |
市住建局 |
953 |
536 |
417 |
56.24% |
133 |
24.81% |
403 |
75.19% |
25 |
18.80% |
5 |
3.76% |
13 |
9.77% |
80 |
60.15% |
10 |
7.52% |
34.96% |
2 |
市人社局 |
34 |
27 |
7 |
79.41% |
9 |
33.33% |
18 |
66.67% |
3 |
33.33% |
2 |
22.22% |
0 |
0% |
2 |
22.22% |
2 |
22.22% |
71.43% |
3 |
市生态环境局 |
102 |
74 |
28 |
72.55% |
17 |
22.97% |
57 |
77.03% |
7 |
41.18% |
0 |
0% |
2 |
11.76% |
6 |
35.29% |
2 |
11.76% |
60% |
4 |
市公安局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
5 |
市公安局交警分局 |
558 |
539 |
19 |
96.59% |
124 |
23.01% |
415 |
76.99% |
61 |
49.19% |
10 |
8.06% |
11 |
8.87% |
32 |
25.81% |
10 |
8.06% |
71.93% |
6 |
兴庆区公安局 |
33 |
31 |
2 |
93.94% |
4 |
12.90% |
27 |
87.10% |
1 |
25% |
0 |
0% |
0 |
0% |
3 |
75% |
0 |
0% |
25% |
7 |
金凤区公安局 |
39 |
39 |
0 |
100% |
12 |
30.77% |
27 |
69.23% |
5 |
41.67% |
0 |
0% |
2 |
16.67% |
3 |
25% |
2 |
16.67% |
70% |
8 |
西夏区公安局 |
22 |
22 |
0 |
100% |
2 |
9.09% |
20 |
90.91% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
9 |
市市场监管局 |
353 |
189 |
164 |
53.54% |
43 |
22.75% |
146 |
77.25% |
24 |
55.81% |
5 |
11.63% |
1 |
2.33% |
13 |
30.23% |
0 |
0% |
69.77% |
10 |
市交通局 |
4 |
3 |
1 |
75% |
2 |
66.67% |
1 |
33.33% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
11 |
市客运管理中心 |
424 |
421 |
3 |
99.29% |
87 |
20.67% |
334 |
79.33% |
44 |
50.57% |
5 |
5.75% |
6 |
6.90% |
29 |
33.33% |
3 |
3.45% |
65.48% |
12 |
银川市公交公司 |
132 |
132 |
0 |
100% |
31 |
23.48% |
101 |
76.52% |
18 |
58.06% |
5 |
16.13% |
1 |
3.23% |
7 |
22.58% |
0 |
0% |
77.42% |
13 |
市园林局 |
58 |
54 |
4 |
93.10% |
11 |
20.37% |
43 |
79.63% |
7 |
63.64% |
2 |
18.18% |
0 |
0% |
1 |
9.09% |
1 |
9.09% |
90% |
14 |
市综合执法局 |
25 |
19 |
6 |
76% |
5 |
26.32% |
14 |
73.68% |
3 |
60% |
0 |
0% |
2 |
40% |
0 |
0% |
0 |
0% |
100% |
15 |
市规划局 |
17 |
11 |
6 |
64.71% |
4 |
36.36% |
7 |
63.64% |
1 |
25% |
0 |
0% |
1 |
25% |
2 |
50% |
0 |
0% |
50% |
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
16 |
市国土局 |
5 |
4 |
1 |
80% |
1 |
25% |
3 |
75% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
17 |
市国税局 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
18 |
市行政审批局 |
55 |
54 |
1 |
98.18% |
13 |
24.07% |
41 |
75.93% |
11 |
84.62% |
0 |
0% |
1 |
7.69% |
1 |
7.69% |
0 |
0% |
92.31% |
19 |
市民委(宗教局) |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
20 |
市文广局 |
4 |
3 |
1 |
75% |
1 |
33.33% |
2 |
66.67% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0% |
21 |
市教育局 |
24 |
19 |
5 |
79.17% |
2 |
10.53% |
17 |
89.47% |
0 |
0% |
0 |
0% |
1 |
50% |
1 |
50% |
0 |
0% |
50% |
22 |
市民政局 |
7 |
5 |
2 |
71.43% |
1 |
20% |
4 |
80% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
23 |
市卫健委 |
39 |
34 |
5 |
87.18% |
9 |
26.47% |
25 |
73.53% |
5 |
55.56% |
0 |
0% |
1 |
11.11% |
3 |
33.33% |
0 |
0% |
66.67% |
24 |
市水务局 |
2 |
0 |
2 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
25 |
市土储局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
26 |
市商务局 |
5 |
5 |
0 |
100% |
1 |
20% |
4 |
80% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
27 |
市发改委 |
37 |
10 |
27 |
27.03% |
4 |
40% |
6 |
60% |
1 |
25% |
1 |
25% |
0 |
0% |
1 |
25% |
1 |
25% |
66.67% |
28 |
市不动产登记局 |
14 |
13 |
1 |
92.86% |
7 |
53.85% |
6 |
46.15% |
7 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
29 |
市大数据中心 |
3 |
3 |
0 |
100% |
0 |
0% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
30 |
市体育旅游局 |
8 |
0 |
8 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
31 |
市新闻传媒集团 |
3 |
3 |
0 |
100% |
1 |
33.33% |
2 |
66.67% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
32 |
宁夏邮政公司银川分公司 |
7 |
6 |
1 |
85.71% |
2 |
33.33% |
4 |
66.67% |
0 |
0% |
0 |
0% |
1 |
50% |
0 |
0% |
1 |
50% |
100% |
33 |
国网银川供电公司 |
17 |
16 |
1 |
94.12% |
4 |
25% |
12 |
75% |
4 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
34 |
中铁水务集团 |
67 |
67 |
0 |
100% |
15 |
22.39% |
52 |
77.61% |
7 |
46.67% |
1 |
6.67% |
0 |
0% |
3 |
20% |
4 |
26.67% |
72.73% |
序 |
部 门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
35 |
哈纳斯新能源集团 |
254 |
253 |
1 |
99.61% |
68 |
26.88% |
185 |
73.12% |
20 |
29.41% |
2 |
2.94% |
6 |
8.82% |
36 |
52.94% |
4 |
5.88% |
43.75% |
36 |
银川市电信 |
18 |
18 |
0 |
100% |
7 |
38.89% |
11 |
61.11% |
2 |
28.57% |
0 |
0% |
3 |
42.86% |
2 |
28.57% |
0 |
0% |
71.43% |
37 |
银川市移动 |
28 |
16 |
12 |
57.14% |
2 |
12.50% |
14 |
87.50% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
38 |
银川市联通 |
3 |
3 |
0 |
100% |
1 |
33.33% |
2 |
66.67% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
39 |
中国铁塔股份有限公司银川市分公司 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
40 |
宁夏广电网络有限公司 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
41 |
市人才局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
42 |
市机关事务管理局 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
43 |
市残联 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
44 |
市工信局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
45 |
市邮政管理局 |
7 |
6 |
1 |
85.71% |
2 |
33.33% |
4 |
66.67% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
46 |
烟草专卖局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
47 |
摩拜单车 |
8 |
8 |
0 |
100% |
2 |
25% |
6 |
75% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
50% |
1 |
50% |
0% |
48 |
ofo单车 |
49 |
10 |
39 |
20.41% |
1 |
10% |
9 |
90% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
100% |
49 |
银川市道路运输管理局 |
29 |
21 |
8 |
72.41% |
7 |
33.33% |
14 |
66.67% |
1 |
14.29% |
0 |
0% |
0 |
0% |
6 |
85.71% |
0 |
0% |
14.29% |
50 |
国家税务总局银川市税务局 |
78 |
73 |
5 |
93.59% |
13 |
17.81% |
60 |
82.19% |
10 |
76.92% |
0 |
0% |
0 |
0% |
2 |
15.38% |
1 |
7.69% |
83.33% |
51 |
公积金中心 |
4 |
4 |
0 |
100% |
0 |
0% |
4 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
52 |
市公安消防支队 |
16 |
16 |
0 |
100% |
6 |
37.50% |
10 |
62.50% |
1 |
16.67% |
0 |
0% |
1 |
16.67% |
2 |
33.33% |
2 |
33.33% |
50% |
53 |
银川商贸物流服务中心 |
13 |
13 |
0 |
100% |
5 |
38.46% |
8 |
61.54% |
3 |
60% |
0 |
0% |
0 |
0% |
2 |
40% |
0 |
0% |
60% |
54 |
市城投公司 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
|
合 计 |
3573 |
2792 |
781 |
78.14% |
660 |
23.64% |
2132 |
76.36% |
284 |
43.03% |
39 |
5.91% |
54 |
8.18 |
238 |
36.06% |
45 |
6.82% |
61.30% |
备注 |
市纪委、市审计局等45个市直部门及企业本周内没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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