运行通报
“12345一号通”平台2019年第7周、8周 受理办理情况通报
附件1:
12345便民服务中心二级平台办件情况统计表(县市区及园区工单办理情况)
序 |
部门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
|||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
|||||||||||||||
回复件 |
占比 |
未评价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
||||||||
1 |
贺兰县党委、政府 |
396 |
374 |
22 |
94.44% |
80 |
21.39% |
294 |
78.61% |
21 |
26.25% |
12 |
15% |
6 |
7.50% |
31 |
38.75% |
10 |
12.50% |
55.71% |
|
2 |
永宁县党委、政府 |
138 |
93 |
45 |
67.39% |
17 |
18.28% |
76 |
81.72% |
4 |
23.53% |
0 |
0% |
2 |
11.76% |
8 |
47.06% |
3 |
17.65% |
42.86% |
|
3 |
灵武市党委、政府 |
175 |
148 |
27 |
84.57% |
30 |
20.27% |
118 |
79.73% |
10 |
33.33% |
2 |
6.67% |
4 |
13.33% |
13 |
43.33% |
1 |
3.33% |
55.17% |
|
4 |
兴庆区党委、政府 |
468 |
403 |
65 |
86.11% |
87 |
21.59% |
316 |
78.41% |
39 |
44.83% |
6 |
6.90% |
9 |
10.34% |
28 |
32.18% |
5 |
5.75% |
65.85% |
|
5 |
金凤区党委、政府 |
343 |
306 |
37 |
89.21% |
69 |
22.55% |
237 |
77.45% |
30 |
43.48% |
8 |
11.59% |
2 |
2.90% |
28 |
40.58% |
1 |
1.45% |
58.82% |
|
6 |
西夏区党委、政府 |
180 |
152 |
28 |
84.44% |
35 |
23.03% |
117 |
76.97% |
13 |
37.14% |
2 |
5.71% |
4 |
11.43% |
12 |
34.29% |
4 |
11.43% |
61.29% |
|
7 |
银川滨河新区管委会 |
17 |
15 |
2 |
88.24% |
6 |
40% |
9 |
60% |
1 |
16.67% |
0 |
0% |
1 |
16.67% |
3 |
50% |
1 |
16.67% |
40% |
|
8 |
银川经济技术开发区 |
10 |
8 |
2 |
80% |
4 |
50% |
4 |
50% |
2 |
50% |
0 |
0% |
0 |
0% |
2 |
50% |
0 |
0% |
50% |
|
|
合 计 |
1727 |
1499 |
228 |
86.80% |
328 |
21.88% |
1171 |
78.12% |
120 |
36.59% |
30 |
9.15% |
28 |
8.54% |
125 |
38.11% |
25 |
7.62% |
58.75% |
|
备 |
银川综保区、灵武羊绒园区本周没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
||||||||||||||||||||
附件2:
12345便民服务中心二级平台办件情况统计表(市直部门及企业工单办理情况)
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
1 |
市住建局 |
708 |
314 |
394 |
44.35% |
72 |
22.93% |
242 |
77.07% |
17 |
23.61% |
5 |
6.94% |
8 |
11.11% |
33 |
45.83% |
9 |
12.50% |
47.62% |
2 |
银川市煤气供热有限公司 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
3 |
市人社局 |
13 |
11 |
2 |
84.62% |
3 |
27.27% |
8 |
72.73% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
4 |
市环保局 |
64 |
57 |
7 |
89.06% |
12 |
21.05% |
45 |
78.95% |
0 |
0% |
0 |
0% |
2 |
16.67% |
7 |
58.33% |
3 |
25% |
22.22% |
5 |
市公安局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
6 |
市公安局交警分局 |
191 |
190 |
1 |
99.48% |
46 |
24.21% |
144 |
75.79% |
24 |
52.17% |
6 |
13.04% |
1 |
2.17% |
15 |
32.61% |
0 |
0% |
67.39% |
7 |
兴庆区公安局 |
22 |
22 |
0 |
100% |
5 |
22.73% |
17 |
77.27% |
2 |
40% |
3 |
60% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
8 |
金凤区公安局 |
20 |
20 |
0 |
100% |
6 |
30% |
14 |
70% |
1 |
16.67% |
0 |
0% |
0 |
0% |
4 |
66.67% |
1 |
16.67% |
20% |
9 |
西夏区公安局 |
6 |
6 |
0 |
100% |
2 |
33.33% |
4 |
66.67% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
10 |
市市场监管局 |
151 |
139 |
12 |
92.05% |
26 |
18.71% |
113 |
81.29% |
14 |
53.85% |
4 |
15.38% |
2 |
7.69% |
6 |
23.08% |
0 |
0% |
76.92% |
11 |
市交通局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
12 |
市客运管理处 |
348 |
348 |
0 |
100% |
76 |
21.84% |
272 |
78.16% |
39 |
51.32% |
8 |
10.53% |
5 |
6.58% |
23 |
30.26% |
1 |
1.32% |
69.33% |
13 |
银川市公交公司 |
64 |
64 |
0 |
100% |
17 |
26.56% |
47 |
73.44% |
6 |
35.29% |
2 |
11.76% |
3 |
17.65% |
6 |
35.29% |
0 |
0% |
64.71% |
14 |
市林业局 |
15 |
14 |
1 |
93.33% |
3 |
21.43% |
11 |
78.57% |
2 |
66.67% |
0 |
0% |
0 |
0% |
1 |
33.33% |
0 |
0% |
66.67% |
15 |
市城管局 |
10 |
10 |
0 |
100% |
1 |
10% |
9 |
90% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
16 |
市规划局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
17 |
市国土局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
18 |
市国税局 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
19 |
市行政审批局 |
9 |
8 |
1 |
88.89% |
1 |
12.50% |
7 |
87.50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
20 |
市文广局 |
2 |
0 |
2 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
21 |
市教育局 |
6 |
6 |
0 |
100% |
2 |
33.33% |
4 |
66.67% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
22 |
市民政局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
23 |
市卫计委 |
34 |
34 |
0 |
100% |
6 |
17.65% |
28 |
82.35% |
4 |
66.67% |
0 |
0% |
0 |
0% |
1 |
16.67% |
1 |
16.67% |
80% |
24 |
市水务局 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
25 |
市农牧局 |
3 |
3 |
0 |
100% |
3 |
100% |
0 |
0% |
2 |
66.67% |
0 |
0% |
0 |
0% |
1 |
33.33% |
0 |
0% |
66.67% |
26 |
市商务局 |
6 |
5 |
1 |
83.33% |
1 |
20% |
4 |
80% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
27 |
市发改委 |
32 |
4 |
28 |
12.50% |
1 |
25% |
3 |
75% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
28 |
市不动产登记局 |
7 |
7 |
0 |
100% |
2 |
28.57% |
5 |
71.43% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
29 |
市大数据局 |
3 |
3 |
0 |
100% |
0 |
0% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
30 |
市体育旅游局 |
6 |
6 |
0 |
100% |
1 |
16.67% |
5 |
83.33% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
31 |
市新闻传媒集团 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
32 |
国网银川供电公司 |
24 |
23 |
1 |
95.83% |
4 |
17.39% |
19 |
82.61% |
2 |
50% |
0 |
0% |
0 |
0% |
1 |
25% |
1 |
25% |
66.67% |
33 |
中铁水务集团 |
54 |
53 |
1 |
98.15% |
9 |
16.98% |
44 |
83.02% |
5 |
55.56% |
0 |
0% |
0 |
0% |
1 |
11.11% |
3 |
33.33% |
83.33% |
34 |
哈纳斯新能源集团 |
84 |
80 |
4 |
95.24% |
16 |
20% |
64 |
80% |
6 |
37.50% |
2 |
12.50% |
2 |
12.50% |
5 |
31.25% |
1 |
6.25% |
66.67% |
序 |
部 门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
35 |
银川市电信 |
8 |
8 |
0 |
100% |
3 |
37.50% |
5 |
62.50% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
36 |
银川市移动 |
18 |
10 |
8 |
55.56% |
2 |
20% |
8 |
80% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
100% |
0 |
0% |
0% |
37 |
中国铁塔股份有限公司银川市分公司 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
38 |
市邮政管理局 |
7 |
7 |
0 |
100% |
3 |
42.86% |
4 |
57.14% |
2 |
66.67% |
1 |
33.33% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
39 |
烟草专卖局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
40 |
摩拜单车 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
41 |
ofo单车 |
20 |
20 |
0 |
100% |
6 |
30% |
14 |
70% |
2 |
33.33% |
0 |
0% |
0 |
0% |
2 |
33.33% |
2 |
33.33% |
50% |
42 |
银川市道路运输管理局 |
19 |
7 |
12 |
36.84% |
0 |
0% |
7 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
43 |
国家税务总局银川市税务局 |
47 |
46 |
1 |
97.87% |
16 |
34.78% |
30 |
65.22% |
12 |
75% |
0 |
0% |
0 |
0% |
3 |
18.75% |
1 |
6.25% |
80% |
44 |
公积金中心 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
45 |
贺兰山岩画管理处 |
3 |
3 |
0 |
100% |
1 |
33.33% |
2 |
66.67% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
46 |
市公安消防支队 |
6 |
6 |
0 |
100% |
3 |
50% |
3 |
50% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
47 |
银川阅海湾商务区服务中心 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
48 |
银川商贸物流服务中心 |
5 |
5 |
0 |
100% |
1 |
20% |
4 |
80% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
|
合 计 |
1867 |
1308 |
559 |
70.06% |
264 |
20.18% |
1044 |
79.82% |
143 |
54.17% |
18 |
6.82% |
10 |
3.79% |
74 |
28.03% |
19 |
7.20% |
69.80% |
备注 |
市纪委、市审计局等52个市直部门及企业本周内没有市民诉求 回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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