运行通报
“12345一号通”平台2019年第5周、6周 暨春节期间受理办理情况通报
附件1:
12345便民服务中心二级平台办件情况统计表(县市区及园区工单办理情况)
序 |
部门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
|||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
|||||||||||||||
回复件 |
占比 |
未评价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
||||||||
1 |
贺兰县党委、政府 |
296 |
214 |
82 |
72.30% |
61 |
28.50% |
153 |
71.50% |
17 |
27.87% |
5 |
8.20% |
5 |
8.20% |
27 |
44.26% |
7 |
11.48% |
50% |
|
2 |
永宁县党委、政府 |
251 |
189 |
62 |
75.30% |
33 |
17.46% |
156 |
82.54% |
6 |
18.18% |
1 |
3.03% |
2 |
6.06% |
21 |
63.64% |
3 |
9.09% |
30% |
|
3 |
灵武市党委、政府 |
160 |
114 |
46 |
71.25% |
28 |
24.56% |
86 |
75.44% |
10 |
35.71% |
2 |
7.14% |
2 |
7.14% |
12 |
42.86% |
2 |
7.14% |
53.85% |
|
4 |
兴庆区党委、政府 |
574 |
465 |
109 |
81.01% |
77 |
16.56% |
388 |
83.44% |
30 |
38.96% |
7 |
9.09% |
5 |
6.49% |
30 |
38.96% |
5 |
6.49% |
58.33% |
|
5 |
金凤区党委、政府 |
375 |
246 |
129 |
65.60% |
56 |
22.76% |
190 |
77.24% |
24 |
42.86% |
3 |
5.36% |
9 |
16.07% |
15 |
26.79% |
5 |
8.93% |
70.59% |
|
6 |
西夏区党委、政府 |
238 |
137 |
101 |
57.56% |
29 |
21.17% |
108 |
78.83% |
12 |
41.38% |
2 |
6.90% |
4 |
13.79% |
10 |
34.48% |
1 |
3.45% |
64.29% |
|
7 |
银川滨河新区管委会 |
34 |
27 |
7 |
79.41% |
2 |
7.41% |
25 |
92.59% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
|
8 |
银川经济技术开发区 |
17 |
8 |
9 |
47.06% |
3 |
37.50% |
5 |
62.50% |
2 |
66.67% |
1 |
33.33% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
|
|
合 计 |
1945 |
1400 |
545 |
71.98% |
289 |
20.64% |
1111 |
79.36% |
103 |
35.64% |
21 |
7.27% |
27 |
9.34% |
115 |
39.79% |
23 |
7.96% |
56.77% |
|
备 |
银川综保区、灵武羊绒园区本周没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
||||||||||||||||||||
附件2:
12345便民服务中心二级平台办件情况统计表(市直部门及企业工单办理情况)
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
1 |
市住建局 |
590 |
267 |
323 |
45.25% |
54 |
20.22% |
213 |
79.78% |
21 |
38.89% |
0 |
0% |
3 |
5.56% |
25 |
46.30% |
5 |
9.26% |
48.98% |
2 |
银川市煤气供热有限公司 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
3 |
市人社局 |
39 |
24 |
15 |
61.54% |
8 |
33.33% |
16 |
66.67% |
6 |
75% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
25% |
100% |
4 |
市环保局 |
40 |
30 |
10 |
75% |
4 |
13.33% |
26 |
86.67% |
1 |
25% |
0 |
0% |
0 |
0% |
2 |
50% |
1 |
25% |
33.33% |
5 |
市公安局 |
10 |
9 |
1 |
90% |
1 |
11.11% |
8 |
88.89% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
6 |
市公安局交警分局 |
147 |
144 |
3 |
97.96% |
19 |
13.19% |
125 |
86.81% |
11 |
57.89% |
2 |
10.53% |
1 |
5.26% |
4 |
21.05% |
1 |
5.26% |
77.78% |
7 |
兴庆区公安局 |
26 |
26 |
0 |
100% |
7 |
26.92% |
19 |
73.08% |
5 |
71.43% |
0 |
0% |
1 |
14.29% |
1 |
14.29% |
0 |
0% |
85.71% |
8 |
金凤区公安局 |
23 |
20 |
3 |
86.96% |
5 |
25% |
15 |
75% |
1 |
20% |
0 |
0% |
0 |
0% |
3 |
60% |
1 |
20% |
25% |
9 |
西夏区公安局 |
9 |
7 |
2 |
77.78% |
2 |
28.57% |
5 |
71.43% |
1 |
50% |
0 |
0% |
0 |
0% |
1 |
50% |
0 |
0% |
50% |
10 |
市市场监管局 |
140 |
98 |
42 |
70% |
24 |
24.49% |
74 |
75.51% |
15 |
62.50% |
1 |
4.17% |
0 |
0% |
7 |
29.17% |
1 |
4.17% |
69.57% |
11 |
市交通局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
12 |
市客运管理处 |
346 |
312 |
34 |
90.17% |
60 |
19.23% |
252 |
80.77% |
39 |
65% |
4 |
6.67% |
3 |
5% |
13 |
21.67% |
1 |
1.67% |
77.97% |
13 |
银川市公交公司 |
53 |
50 |
3 |
94.34% |
9 |
18% |
41 |
82% |
6 |
66.67% |
2 |
22.22% |
0 |
0% |
1 |
11.11% |
0 |
0% |
88.89% |
14 |
市林业局 |
10 |
8 |
2 |
80% |
1 |
12.50% |
7 |
87.50% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
15 |
市城管局 |
14 |
9 |
5 |
64.29% |
3 |
33.33% |
6 |
66.67% |
1 |
33.33% |
1 |
33.33% |
0 |
0% |
1 |
33.33% |
0 |
0% |
66.67% |
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
16 |
市规划局 |
2 |
0 |
2 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
17 |
市行政审批局 |
11 |
11 |
0 |
100% |
1 |
9.09% |
10 |
90.91% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
18 |
市民委(宗教局) |
2 |
0 |
2 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
19 |
市文广局 |
2 |
1 |
1 |
50% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
20 |
市教育局 |
3 |
2 |
1 |
66.67% |
1 |
50% |
1 |
50% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
21 |
市卫计委 |
20 |
17 |
3 |
85% |
5 |
29.41% |
12 |
70.59% |
2 |
40% |
1 |
20% |
1 |
20% |
1 |
20% |
0 |
0% |
80% |
22 |
市土储局 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
23 |
市农牧局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
24 |
市商务局 |
6 |
6 |
0 |
100% |
2 |
33.33% |
4 |
66.67% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
25 |
市发改委 |
38 |
3 |
35 |
7.89% |
1 |
33.33% |
2 |
66.67% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
26 |
市不动产登记局 |
2 |
2 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
27 |
市大数据局 |
5 |
5 |
0 |
100% |
2 |
40% |
3 |
60% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
28 |
市体育旅游局 |
7 |
1 |
6 |
14.29% |
1 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
29 |
宁夏邮政公司银川分公司 |
8 |
8 |
0 |
100% |
1 |
12.50% |
7 |
87.50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
30 |
国网银川供电公司 |
25 |
24 |
1 |
96% |
4 |
16.67% |
20 |
83.33% |
1 |
25% |
0 |
0% |
0 |
0% |
2 |
50% |
1 |
25% |
33.33% |
31 |
中铁水务集团 |
59 |
59 |
0 |
100% |
17 |
28.81% |
42 |
71.19% |
10 |
58.82% |
1 |
5.88% |
1 |
5.88% |
5 |
29.41% |
0 |
0% |
70.59% |
32 |
哈纳斯新能源集团 |
75 |
73 |
2 |
97.33% |
17 |
23.29% |
56 |
76.71% |
7 |
41.18% |
1 |
5.88% |
0 |
0% |
5 |
29.41% |
4 |
23.53% |
61.54% |
33 |
银川市电信 |
15 |
13 |
2 |
86.67% |
2 |
15.38% |
11 |
84.62% |
0 |
0% |
1 |
50% |
0 |
0% |
1 |
50% |
0 |
0% |
50% |
34 |
银川市移动 |
24 |
9 |
15 |
37.50% |
2 |
22.22% |
7 |
77.78% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
序 |
部 门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
35 |
银川市联通 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
36 |
中国铁塔股份有限公司银川市分公司 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
37 |
市残联 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
38 |
市邮政管理局 |
8 |
6 |
2 |
75% |
0 |
0% |
6 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
39 |
烟草专卖局 |
3 |
1 |
2 |
33.33% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
40 |
ofo单车 |
22 |
0 |
22 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
41 |
银川市道路运输管理局 |
9 |
0 |
9 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
42 |
国家税务总局银川市税务局 |
49 |
45 |
4 |
91.84% |
6 |
13.33% |
39 |
86.67% |
4 |
66.67% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
33.33% |
100% |
43 |
公积金中心 |
2 |
1 |
1 |
50% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
44 |
贺兰山岩画管理处 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
45 |
市公安消防支队 |
10 |
9 |
1 |
90% |
2 |
22.22% |
7 |
77.78% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
46 |
银川阅海湾商务区服务中心 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
47 |
银川商贸物流服务中心 |
2 |
1 |
1 |
50% |
1 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
|
合 计 |
1867 |
1308 |
559 |
70.06% |
264 |
20.18% |
1044 |
79.82% |
143 |
54.17% |
18 |
6.82% |
10 |
3.79% |
74 |
28.03% |
19 |
7.20% |
69.80% |
备注 |
市纪委、市审计局等52个市直部门及企业本周内没有市民诉求 回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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