运行通报
“12345一号通”平台2019年第3周、4周受理办理情况通报
附件1:
12345便民服务中心二级平台办件情况统计表(县市区及园区工单办理情况)
序 |
部门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
|||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
|||||||||||||||
回复件 |
占比 |
未评价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
||||||||
1 |
贺兰县党委、政府 |
640 |
619 |
21 |
96.72% |
126 |
20.36% |
493 |
79.64% |
40 |
31.75% |
6 |
4.76% |
17 |
13.49% |
51 |
40.48% |
12 |
9.52% |
55.26% |
|
2 |
永宁县党委、政府 |
280 |
269 |
11 |
96.07% |
63 |
23.42% |
206 |
76.58% |
15 |
23.81% |
2 |
3.17% |
7 |
11.11% |
31 |
49.21% |
8 |
12.70% |
43.64% |
|
3 |
灵武市党委、政府 |
255 |
225 |
30 |
88.24% |
45 |
20% |
180 |
80% |
15 |
33.33% |
4 |
8.89% |
4 |
8.89% |
19 |
42.22% |
3 |
6.67% |
54.76% |
|
4 |
兴庆区党委、政府 |
810 |
780 |
30 |
96.30% |
176 |
22.56% |
604 |
77.44% |
50 |
28.41% |
12 |
6.82% |
21 |
11.93% |
83 |
47.16% |
10 |
5.68% |
50% |
|
5 |
金凤区党委、政府 |
551 |
534 |
17 |
96.91% |
130 |
24.34% |
404 |
75.66% |
51 |
39.23% |
15 |
11.54% |
10 |
7.69% |
47 |
36.15% |
7 |
5.38% |
61.79% |
|
6 |
西夏区党委、政府 |
324 |
292 |
32 |
90.12% |
64 |
21.92% |
228 |
78.08% |
19 |
29.69% |
4 |
6.25% |
5 |
7.81% |
32 |
50% |
4 |
6.25% |
46.67% |
|
7 |
银川滨河新区管委会 |
26 |
18 |
8 |
69.23% |
4 |
22.22% |
14 |
77.78% |
0 |
0% |
0 |
0% |
0 |
0% |
3 |
75% |
1 |
25% |
0% |
|
8 |
银川经济技术开发区 |
16 |
14 |
2 |
87.50% |
1 |
7.14% |
13 |
92.86% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
|
|
合 计 |
2902 |
2751 |
151 |
94.80% |
609 |
22.14% |
2142 |
77.86% |
191 |
31.36% |
43 |
7.06% |
64 |
10.51% |
266 |
43.68% |
45 |
7.39% |
52.84% |
|
备 |
银川综保区、灵武羊绒园区本周没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
||||||||||||||||||||
附件2:
12345便民服务中心二级平台办件情况统计表(市直部门及企业工单办理情况)
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
1 |
市住建局 |
6049 |
2641 |
3408 |
43.66% |
555 |
21.01% |
2085 |
78.95% |
131 |
23.60% |
46 |
8.29% |
53 |
9.55% |
269 |
48.47% |
56 |
10.09% |
46.09% |
2 |
银川市煤气供热有限公司 |
3 |
3 |
0 |
100.00% |
1 |
33.33% |
2 |
66.67% |
1 |
100.00% |
0 |
0% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
100.00% |
3 |
市人社局 |
36 |
36 |
0 |
100.00% |
9 |
25.00% |
27 |
75.00% |
4 |
44.44% |
0 |
0.00% |
2 |
22.22% |
3 |
33.33% |
0 |
0.00% |
66.67% |
4 |
市环保局 |
140 |
102 |
38 |
73% |
23 |
23% |
79 |
77% |
7 |
30% |
0 |
0% |
2 |
9% |
12 |
52% |
2 |
9% |
43% |
5 |
市公安局 |
3 |
3 |
0 |
100.00% |
1 |
33.33% |
2 |
66.67% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
1 |
100.00% |
0 |
0.00% |
0.00% |
6 |
市公安局交警分局 |
330 |
329 |
1 |
100% |
78 |
23.71% |
251 |
76.29% |
39 |
50.00% |
5 |
6% |
7 |
9% |
23 |
29% |
4 |
5.13% |
68.92% |
7 |
兴庆区公安局 |
36 |
36 |
0 |
100% |
11 |
30.56% |
25 |
69.44% |
4 |
36.36% |
1 |
9.09% |
0 |
0.00% |
4 |
36.36% |
2 |
18.18% |
56% |
8 |
金凤区公安局 |
32 |
32 |
0 |
100% |
6 |
18.75% |
26 |
81.25% |
1 |
17% |
0 |
0% |
0 |
0% |
5 |
83% |
0 |
0% |
17% |
9 |
西夏区公安局 |
13 |
13 |
0 |
100.00% |
4 |
30.77% |
9 |
69.23% |
2 |
50.00% |
0 |
0% |
1 |
25% |
1 |
25.00% |
0 |
0% |
75.00% |
10 |
市市场监管局 |
221 |
214 |
7 |
97% |
46 |
22% |
168 |
79% |
18 |
39% |
6 |
13% |
6 |
13% |
14 |
30% |
2 |
4% |
68% |
11 |
市交通局 |
1 |
1 |
0 |
100% |
0 |
0.00% |
1 |
100.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0.00% |
12 |
市客运管理处 |
397 |
397 |
0 |
100% |
53 |
13.35% |
344 |
86.65% |
24 |
45.28% |
4 |
7.55% |
5 |
9.43% |
15 |
28.30% |
5 |
9.43% |
68.75% |
13 |
银川市公交公司 |
154 |
151 |
3 |
98% |
32 |
21.19% |
119 |
78.81% |
20 |
63% |
2 |
6% |
4 |
13% |
4 |
13% |
2 |
6% |
86.67% |
14 |
市林业局 |
12 |
12 |
0 |
100.00% |
8 |
67% |
4 |
33% |
5 |
63% |
0 |
0% |
0 |
0% |
3 |
38% |
0 |
0% |
63% |
15 |
市城管局 |
23 |
23 |
0 |
100% |
4 |
17% |
19 |
83% |
1 |
25% |
0 |
0% |
2 |
50% |
0 |
0% |
1 |
25% |
100% |
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
16 |
市规划局 |
3 |
3 |
0 |
100% |
0 |
0.00% |
3 |
100.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0% |
0.00% |
17 |
市国土局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
18 |
市行政审批局 |
34 |
34 |
0 |
100% |
11 |
32.35% |
23 |
67.65% |
6 |
55% |
1 |
9% |
1 |
9% |
3 |
27% |
0 |
0% |
73% |
19 |
市文广局 |
5 |
4 |
1 |
80% |
2 |
50% |
2 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
100% |
0 |
0% |
0% |
20 |
市教育局 |
21 |
19 |
2 |
90% |
4 |
21.05% |
15 |
78.95% |
2 |
50.00% |
2 |
50% |
0 |
0% |
0 |
0.00% |
0 |
0% |
100.00% |
21 |
市民政局 |
3 |
3 |
0 |
100% |
0 |
0% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
22 |
市卫计委 |
26 |
26 |
0 |
100% |
9 |
35% |
17 |
65% |
4 |
44% |
0 |
0% |
2 |
22% |
2 |
22% |
1 |
11% |
75% |
23 |
市水务局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
24 |
市安监局 |
2 |
2 |
0 |
100.00% |
0 |
0.00% |
2 |
100.00% |
0 |
0.00% |
0 |
0% |
0 |
0% |
0 |
0.00% |
0 |
0% |
0.00% |
25 |
市土储局 |
2 |
2 |
0 |
100% |
0 |
0.00% |
2 |
100.00% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
26 |
市农牧局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
27 |
市商务局 |
6 |
6 |
0 |
100% |
0 |
0% |
6 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
28 |
市发改委 |
49 |
19 |
30 |
39% |
5 |
26% |
14 |
74% |
3 |
60% |
1 |
20% |
0 |
0% |
1 |
20% |
0 |
0% |
80% |
29 |
市不动产登记局 |
16 |
16 |
0 |
100% |
6 |
38% |
10 |
63% |
4 |
67% |
1 |
17% |
0 |
0% |
0 |
0% |
1 |
17% |
100% |
30 |
市大数据局 |
6 |
5 |
1 |
83.33% |
1 |
20% |
4 |
80% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
31 |
市体育旅游局 |
4 |
2 |
2 |
50.00% |
1 |
50.00% |
1 |
50.00% |
1 |
100.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
100.00% |
32 |
宁夏邮政公司银川分公司 |
6 |
6 |
0 |
100% |
0 |
0.00% |
6 |
100.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0% |
0.00% |
33 |
国网银川供电公司 |
35 |
30 |
5 |
86% |
7 |
23.33% |
23 |
76.67% |
4 |
57% |
0 |
0% |
1 |
14% |
1 |
14% |
1 |
14% |
83% |
34 |
中铁水务集团 |
55 |
55 |
0 |
100.00% |
16 |
29.09% |
39 |
70.91% |
6 |
37.50% |
3 |
18.75% |
0 |
0% |
6 |
37.50% |
1 |
6% |
60.00% |
序 |
部 门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
35 |
哈纳斯新能源集团 |
138 |
138 |
0 |
100.00% |
30 |
22% |
108 |
78% |
9 |
30% |
3 |
10% |
6 |
20% |
9 |
30% |
3 |
10% |
67% |
36 |
银川市电信 |
20 |
19 |
1 |
95% |
2 |
11% |
17 |
89% |
1 |
50% |
0 |
0% |
0 |
0% |
1 |
50% |
0 |
0% |
50% |
37 |
银川市移动 |
36 |
25 |
11 |
69% |
5 |
20% |
20 |
80% |
3 |
60% |
0 |
0% |
1 |
20% |
1 |
20% |
0 |
0% |
80% |
38 |
银川市联通 |
3 |
3 |
0 |
100% |
1 |
33% |
2 |
67% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
39 |
中国铁塔股份有限公司银川市分公司 |
3 |
0 |
3 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
40 |
宁夏广电网络有限公司 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
41 |
市残联 |
1 |
1 |
0 |
100.00% |
0 |
0.00% |
1 |
100.00% |
0 |
0.00% |
0 |
0% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0.00% |
42 |
市邮政管理局 |
11 |
9 |
2 |
82% |
1 |
11.11% |
8 |
88.89% |
1 |
100.00% |
0 |
0% |
0 |
0% |
0 |
0.00% |
0 |
0.00% |
100.00% |
43 |
烟草专卖局 |
4 |
4 |
0 |
100% |
0 |
0.00% |
4 |
100.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0.00% |
0 |
0% |
0 |
0.00% |
0.00% |
44 |
摩拜单车 |
2 |
1 |
1 |
50% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
45 |
ofo单车 |
32 |
28 |
4 |
88% |
4 |
14.29% |
24 |
85.71% |
0 |
0% |
0 |
0% |
0 |
0% |
4 |
100% |
0 |
0% |
0% |
46 |
银川市道路运输管理局 |
26 |
21 |
5 |
81% |
6 |
28.57% |
15 |
71.43% |
2 |
33% |
0 |
0% |
0 |
0.00% |
3 |
50.00% |
1 |
17% |
40.00% |
47 |
国家税务总局银川市税务局 |
74 |
73 |
1 |
99% |
17 |
23% |
56 |
77% |
8 |
47% |
2 |
12% |
1 |
6% |
5 |
29% |
1 |
6% |
69% |
48 |
市金融局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
49 |
公积金中心 |
8 |
8 |
0 |
100% |
3 |
38% |
5 |
63% |
1 |
33% |
0 |
0% |
2 |
67% |
0 |
0% |
0 |
0% |
100% |
50 |
市公共资源交易中心 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
51 |
市公安消防支队 |
12 |
12 |
0 |
100% |
2 |
17% |
10 |
83% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
52 |
银川阅海湾商务区服务中心 |
2 |
2 |
0 |
100% |
2 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
53 |
银川商贸物流服务中心 |
6 |
5 |
1 |
83% |
2 |
40% |
3 |
60% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
100% |
0 |
0% |
0% |
|
合 计 |
8108 |
4579 |
3529 |
56.47% |
968 |
21.15% |
3610 |
78.85% |
316 |
32.64% |
77 |
7.95% |
96 |
9.92% |
396 |
40.91% |
83 |
8.57% |
55.25% |
备注 |
市纪委、市审计局等44个市直部门及企业本周内没有市民诉求 回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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