运行通报
“12345一号通”平台2019年第1周、2周受理办理情况通报
附件1:
12345便民服务中心二级平台办件情况统计表(县市区及园区工单办理情况)
序 |
部门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
|||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
|||||||||||||||
回复件 |
占比 |
未评价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
||||||||
1 |
贺兰县党委、政府 |
524 |
492 |
32 |
93.89% |
109 |
22.15% |
383 |
77.85% |
45 |
41.28% |
9 |
8.26% |
11 |
10.09% |
32 |
29.36% |
12 |
11.01% |
67.01% |
|
2 |
永宁县党委、政府 |
354 |
274 |
80 |
77.40% |
60 |
21.90% |
214 |
78.10% |
19 |
31.67% |
0 |
0% |
8 |
13.33% |
23 |
38.33% |
10 |
16.67% |
54% |
|
3 |
灵武市党委、政府 |
279 |
237 |
42 |
84.95% |
48 |
20.25% |
189 |
79.75% |
18 |
37.50% |
1 |
2.08% |
6 |
12.50% |
19 |
39.58% |
4 |
8.33% |
56.82% |
|
4 |
兴庆区党委、政府 |
887 |
851 |
36 |
95.94% |
182 |
21.39% |
669 |
78.61% |
65 |
35.71% |
15 |
8.24% |
15 |
8.24% |
76 |
41.76% |
11 |
6.04% |
55.56% |
|
5 |
金凤区党委、政府 |
288 |
262 |
26 |
90.97% |
70 |
26.72% |
192 |
73.28% |
29 |
41.43% |
4 |
5.71% |
11 |
15.71% |
21 |
30% |
5 |
7.14% |
67.69% |
|
6 |
西夏区党委、政府 |
537 |
500 |
37 |
93.11% |
114 |
22.80% |
386 |
77.20% |
47 |
41.23% |
11 |
9.65% |
9 |
7.89% |
40 |
35.09% |
7 |
6.14% |
62.62% |
|
7 |
银川滨河新区管委会 |
39 |
25 |
14 |
64.10% |
3 |
12% |
22 |
88% |
1 |
33.33% |
0 |
0% |
1 |
33.33% |
1 |
33.33% |
0 |
0% |
66.67% |
|
8 |
银川经济技术开发区 |
20 |
19 |
1 |
95% |
5 |
26.32% |
14 |
73.68% |
5 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
|
9 |
银川综保区管委会 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
|
|
合 计 |
2929 |
2661 |
268 |
90.85% |
592 |
22.25% |
2069 |
77.75% |
230 |
38.85% |
40 |
6.76% |
61 |
10.30% |
212 |
35.81% |
49 |
8.28% |
60.96% |
|
备 |
灵武羊绒园区本周没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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附件2:
12345便民服务中心二级平台办件情况统计表(市直部门及企业工单办理情况)
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
1 |
市住建局 |
2343 |
1055 |
1288 |
45.03% |
206 |
19.53% |
848 |
80.38% |
74 |
35.92% |
17 |
8.25% |
13 |
6.31% |
89 |
43.20% |
13 |
6.31% |
53.89% |
2 |
市人社局 |
49 |
48 |
1 |
97.96% |
13 |
27.08% |
35 |
72.92% |
8 |
61.54% |
0 |
0% |
2 |
15.38% |
2 |
15.38% |
1 |
7.69% |
83.33% |
3 |
市环保局 |
90 |
89 |
1 |
98.89% |
27 |
30.34% |
62 |
69.66% |
8 |
29.63% |
2 |
7.41% |
2 |
7.41% |
14 |
51.85% |
1 |
3.70% |
46.15% |
4 |
市公安局 |
3 |
3 |
0 |
100% |
0 |
0% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
5 |
市公安局交警分局 |
389 |
386 |
3 |
99.23% |
71 |
18.39% |
315 |
81.61% |
32 |
45.07% |
5 |
7.04% |
9 |
12.68% |
23 |
32.39% |
2 |
2.82% |
66.67% |
6 |
兴庆区公安局 |
42 |
42 |
0 |
100% |
8 |
19.05% |
34 |
80.95% |
3 |
37.50% |
0 |
0% |
0 |
0% |
4 |
50% |
1 |
12.50% |
42.86% |
7 |
金凤区公安局 |
29 |
29 |
0 |
100% |
11 |
37.93% |
18 |
62.07% |
3 |
27.27% |
1 |
9.09% |
2 |
18.18% |
4 |
36.36% |
1 |
9.09% |
60% |
8 |
西夏区公安局 |
18 |
18 |
0 |
100% |
3 |
16.67% |
15 |
83.33% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
9 |
市市场监管局 |
191 |
176 |
15 |
92.15% |
40 |
22.73% |
136 |
77.27% |
21 |
52.50% |
4 |
10% |
4 |
10% |
9 |
22.50% |
2 |
5% |
76.32% |
10 |
市交通局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
11 |
市客运管理处 |
458 |
458 |
0 |
100% |
85 |
18.56% |
373 |
81.44% |
35 |
41.18% |
6 |
7.06% |
10 |
11.76% |
27 |
31.76% |
7 |
8.24% |
65.38% |
12 |
银川市公交公司 |
120 |
120 |
0 |
100% |
28 |
23.33% |
92 |
76.67% |
13 |
46.43% |
5 |
17.86% |
1 |
3.57% |
5 |
17.86% |
4 |
14.29% |
79.17% |
13 |
市林业局 |
13 |
13 |
0 |
100% |
4 |
30.77% |
9 |
69.23% |
2 |
50% |
0 |
0% |
0 |
0% |
1 |
25% |
1 |
25% |
66.67% |
14 |
市城管局 |
6 |
5 |
1 |
83.33% |
1 |
20% |
4 |
80% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
15 |
市规划局 |
4 |
4 |
0 |
100% |
0 |
0% |
4 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
16 |
市行政审批局 |
42 |
42 |
0 |
100% |
16 |
38.10% |
26 |
61.90% |
9 |
56.25% |
1 |
6.25% |
1 |
6.25% |
5 |
31.25% |
0 |
0% |
68.75% |
17 |
市文广局 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
18 |
市教育局 |
16 |
16 |
0 |
100% |
6 |
37.50% |
10 |
62.50% |
3 |
50% |
0 |
0% |
0 |
0% |
3 |
50% |
0 |
0% |
50% |
19 |
市民政局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
20 |
市卫计委 |
38 |
38 |
0 |
100% |
8 |
21.05% |
30 |
78.95% |
7 |
87.50% |
0 |
0% |
0 |
0% |
1 |
12.50% |
0 |
0% |
87.50% |
21 |
市安监局 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
22 |
市土储局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
23 |
市商务局 |
4 |
4 |
0 |
100% |
1 |
25% |
3 |
75% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
24 |
市发改委 |
57 |
14 |
43 |
24.56% |
3 |
21.43% |
11 |
78.57% |
1 |
33.33% |
0 |
0% |
0 |
0% |
2 |
66.67% |
0 |
0% |
33.33% |
25 |
市不动产登记局 |
14 |
14 |
0 |
100% |
4 |
28.57% |
10 |
71.43% |
1 |
25% |
0 |
0% |
2 |
50% |
1 |
25% |
0 |
0% |
75% |
26 |
市大数据局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
27 |
市体育旅游局 |
2 |
1 |
1 |
50% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
28 |
市新闻传媒集团 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
29 |
宁夏邮政公司银川分公司 |
4 |
4 |
0 |
100% |
1 |
25% |
3 |
75% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
30 |
国网银川供电公司 |
32 |
1 |
31 |
3.13% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
31 |
中铁水务集团 |
95 |
94 |
1 |
98.95% |
21 |
22.34% |
73 |
77.66% |
8 |
38.10% |
1 |
4.76% |
2 |
9.52% |
6 |
28.57% |
4 |
19.05% |
64.71% |
32 |
哈纳斯新能源集团 |
106 |
106 |
0 |
100% |
23 |
21.70% |
83 |
78.30% |
8 |
34.78% |
2 |
8.70% |
2 |
8.70% |
11 |
47.83% |
0 |
0% |
52.17% |
33 |
银川市电信 |
19 |
19 |
0 |
100% |
4 |
21.05% |
15 |
78.95% |
0 |
0% |
0 |
0% |
1 |
25% |
3 |
75% |
0 |
0% |
25% |
34 |
银川市移动 |
35 |
27 |
8 |
77.14% |
7 |
25.93% |
20 |
74.07% |
2 |
28.57% |
1 |
14.29% |
0 |
0% |
4 |
57.14% |
0 |
0% |
42.86% |
序 |
部 门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
35 |
银川市联通 |
6 |
5 |
1 |
83.33% |
0 |
0% |
5 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
36 |
市委组织部 |
2 |
2 |
0 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
37 |
市委老干部局 |
1 |
1 |
0 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
38 |
市委党校 |
1 |
1 |
0 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
39 |
团市委 |
1 |
1 |
0 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
40 |
市残联 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
41 |
市邮政管理局 |
3 |
3 |
0 |
100% |
0 |
0% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
42 |
摩拜单车 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
43 |
ofo单车 |
180 |
123 |
57 |
68.33% |
36 |
29.27% |
87 |
70.73% |
4 |
11.11% |
0 |
0% |
2 |
5.56% |
28 |
77.78% |
2 |
5.56% |
17.65% |
44 |
银川市道路运输管理局 |
31 |
31 |
0 |
100% |
7 |
22.58% |
24 |
77.42% |
1 |
14.29% |
0 |
0% |
0 |
0% |
5 |
71.43% |
1 |
14.29% |
16.67% |
45 |
国家税务总局银川市税务局 |
65 |
65 |
0 |
100% |
16 |
24.62% |
49 |
75.38% |
7 |
43.75% |
1 |
6.25% |
3 |
18.75% |
4 |
25% |
1 |
6.25% |
73.33% |
46 |
市国资委 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
47 |
公积金中心 |
3 |
3 |
0 |
100% |
2 |
66.67% |
1 |
33.33% |
1 |
50% |
0 |
0% |
0 |
0% |
1 |
50% |
0 |
0% |
50% |
48 |
市公安消防支队 |
11 |
11 |
0 |
100% |
3 |
27.27% |
8 |
72.73% |
0 |
0% |
0 |
0% |
1 |
33.33% |
2 |
66.67% |
0 |
0% |
33.33% |
49 |
银川阅海湾商务区服务中心 |
2 |
2 |
0 |
100% |
0 |
0% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
50 |
银川商贸物流服务中心 |
5 |
5 |
0 |
100% |
0 |
0% |
5 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
51 |
市城投公司 |
1 |
0 |
1 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
|
合 计 |
4546 |
3094 |
1452 |
68.06% |
659 |
21.33% |
2429 |
78.67% |
257 |
39.00% |
46 |
6.98% |
57 |
8.65% |
258 |
39.15% |
41 |
6.22% |
58.25% |
备注 |
市纪委、市审计局等48个市直部门及企业本周内没有市民诉求 回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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