运行通报
“12345一号通”平台2018年第43、44周受理办理情况通报
附件:
12345便民服务中心二级平台办件情况统计表(县市区及园区工单办理情况)
序 |
部门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
|||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
|||||||||||||||
回复件 |
占比 |
未评价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
||||||||
1 |
贺兰县党委、政府 |
600 |
558 |
42 |
93% |
113 |
20.25% |
445 |
79.75% |
47 |
41.59% |
9 |
7.96% |
9 |
7.96% |
39 |
34.51% |
9 |
7.96% |
62.50% |
|
2 |
永宁县党委、政府 |
369 |
354 |
15 |
95.93% |
56 |
15.82% |
298 |
84.18% |
18 |
32.14% |
3 |
5.36% |
3 |
5.36% |
26 |
46.43% |
6 |
10.71% |
48% |
|
3 |
灵武市党委、政府 |
375 |
358 |
17 |
95.47% |
74 |
20.67% |
284 |
79.33% |
23 |
31.08% |
6 |
8.11% |
7 |
9.46% |
32 |
43.24% |
6 |
8.11% |
52.94% |
|
4 |
兴庆区党委、政府 |
724 |
690 |
34 |
95.30% |
149 |
21.59% |
541 |
78.41% |
59 |
39.60% |
9 |
6.04% |
12 |
8.05% |
52 |
34.90% |
17 |
11.41% |
60.61% |
|
5 |
金凤区党委、政府 |
610 |
549 |
61 |
90% |
105 |
19.13% |
444 |
80.87% |
36 |
34.29% |
11 |
10.48% |
9 |
8.57% |
40 |
38.10% |
9 |
8.57% |
58.33% |
|
6 |
西夏区党委、政府 |
370 |
271 |
99 |
73.24% |
54 |
19.93% |
217 |
80.07% |
20 |
37.04% |
1 |
1.85% |
3 |
5.56% |
25 |
46.30% |
5 |
9.26% |
48.98% |
|
7 |
银川滨河新区管委会 |
39 |
38 |
1 |
97.44% |
6 |
15.79% |
32 |
84.21% |
3 |
50% |
1 |
16.67% |
0 |
0% |
2 |
33.33% |
0 |
0% |
66.67% |
|
8 |
银川经济技术开发区 |
19 |
13 |
6 |
68.42% |
8 |
61.54% |
5 |
38.46% |
2 |
25% |
1 |
12.50% |
1 |
12.50% |
3 |
37.50% |
1 |
12.50% |
57.14% |
|
|
合 计 |
3106 |
2831 |
275 |
91% |
565 |
20% |
2266 |
80% |
208 |
36.81% |
41 |
7.26% |
44 |
7.79% |
219 |
38.76% |
53 |
9.38% |
57.23% |
|
备 |
灵武羊绒园区本周没有市民诉求
回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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12345便民服务中心二级平台办件情况统计表(市直部门及企业工单办理情况)
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
1 |
市住建局 |
2831 |
2401 |
430 |
84.81% |
536 |
22.32% |
1865 |
77.68% |
188 |
35.07% |
55 |
10.26% |
48 |
8.96% |
208 |
38.81% |
37 |
6.90% |
58.32% |
2 |
市人社局 |
40 |
40 |
0 |
100% |
11 |
27.50% |
29 |
72.50% |
5 |
45.45% |
0 |
0% |
2 |
18.18% |
4 |
36.36% |
0 |
0% |
63.64% |
3 |
市环保局 |
281 |
268 |
13 |
95.37% |
51 |
19.03% |
217 |
80.97% |
22 |
43.14% |
4 |
7.84% |
5 |
9.80% |
15 |
29.41% |
5 |
9.80% |
67.39% |
4 |
市公安局交警分局 |
400 |
313 |
87 |
78.25% |
83 |
26.52% |
230 |
73.48% |
44 |
53.01% |
7 |
8.43% |
4 |
4.82% |
20 |
24.10% |
8 |
9.64% |
73.33% |
5 |
兴庆区公安局 |
35 |
35 |
0 |
100% |
7 |
20% |
28 |
80% |
2 |
28.57% |
0 |
0% |
1 |
14.29% |
2 |
28.57% |
2 |
28.57% |
60% |
6 |
金凤区公安局 |
28 |
28 |
0 |
100% |
3 |
10.71% |
25 |
89.29% |
1 |
33.33% |
1 |
33.33% |
0 |
0% |
1 |
33.33% |
0 |
0% |
66.67% |
7 |
西夏区公安局 |
18 |
18 |
0 |
100% |
3 |
16.67% |
15 |
83.33% |
2 |
66.67% |
0 |
0% |
0 |
0% |
1 |
33.33% |
0 |
0% |
66.67% |
8 |
市市场监管局 |
186 |
176 |
10 |
94.62% |
40 |
22.73% |
136 |
77.27% |
20 |
50% |
3 |
7.50% |
2 |
5% |
13 |
32.50% |
2 |
5% |
65.79% |
9 |
市交通局 |
2 |
1 |
1 |
50% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
10 |
市客运管理处 |
464 |
464 |
0 |
100% |
86 |
18.53% |
378 |
81.47% |
45 |
52.33% |
7 |
8.14% |
10 |
11.63% |
21 |
24.42% |
3 |
3.49% |
74.70% |
11 |
银川市公交公司 |
137 |
136 |
1 |
99.27% |
37 |
27.21% |
99 |
72.79% |
15 |
40.54% |
3 |
8.11% |
5 |
13.51% |
14 |
37.84% |
0 |
0% |
62.16% |
12 |
市林业局 |
15 |
14 |
1 |
93.33% |
3 |
21.43% |
11 |
78.57% |
1 |
33.33% |
1 |
33.33% |
0 |
0% |
0 |
0% |
1 |
33.33% |
100% |
13 |
市城管局 |
8 |
8 |
0 |
100% |
0 |
0% |
8 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
14 |
市规划局 |
8 |
8 |
0 |
100% |
4 |
50% |
4 |
50% |
1 |
25% |
0 |
0% |
2 |
50% |
1 |
25% |
0 |
0% |
75% |
15 |
市国土局 |
3 |
2 |
1 |
66.67% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
序 |
部 门 |
交办件 |
办结 |
办理 |
办结率 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意件 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
16 |
市国税局 |
62 |
62 |
0 |
100% |
16 |
25.81% |
46 |
74.19% |
5 |
31.25% |
1 |
6.25% |
0 |
0% |
8 |
50% |
2 |
12.50% |
42.86% |
17 |
市行政审批局 |
34 |
33 |
1 |
97.06% |
11 |
33.33% |
22 |
66.67% |
1 |
9.09% |
2 |
18.18% |
1 |
9.09% |
4 |
36.36% |
3 |
27.27% |
50% |
18 |
市民委(宗教局) |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
19 |
市文广局 |
4 |
3 |
1 |
75% |
2 |
66.67% |
1 |
33.33% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
100% |
0 |
0% |
0% |
20 |
市教育局 |
20 |
20 |
0 |
100% |
2 |
10% |
18 |
90% |
2 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
21 |
市民政局 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
22 |
市卫计委 |
24 |
24 |
0 |
100% |
7 |
29.17% |
17 |
70.83% |
5 |
71.43% |
0 |
0% |
0 |
0% |
2 |
28.57% |
0 |
0% |
71.43% |
23 |
市水务局 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
24 |
市安监局 |
2 |
2 |
0 |
100% |
1 |
50% |
1 |
50% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
25 |
市商务局 |
4 |
4 |
0 |
100% |
1 |
25% |
3 |
75% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
26 |
市发改委 |
71 |
15 |
56 |
21.13% |
3 |
20% |
12 |
80% |
2 |
66.67% |
0 |
0% |
0 |
0% |
1 |
33.33% |
0 |
0% |
66.67% |
27 |
市不动产登记局 |
10 |
10 |
0 |
100% |
4 |
40% |
6 |
60% |
3 |
75% |
0 |
0% |
0 |
0% |
1 |
25% |
0 |
0% |
75% |
28 |
市大数据局 |
4 |
4 |
0 |
100% |
2 |
50% |
2 |
50% |
1 |
50% |
0 |
0% |
0 |
0% |
1 |
50% |
0 |
0% |
50% |
29 |
市体育旅游局 |
6 |
6 |
0 |
100% |
1 |
16.67% |
5 |
83.33% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
30 |
市新闻传媒集团 |
34 |
33 |
1 |
97.06% |
14 |
42.42% |
19 |
57.58% |
0 |
0% |
0 |
0% |
0 |
0% |
13 |
92.86% |
1 |
7.14% |
0% |
31 |
宁夏邮政公司银川分公司 |
2 |
2 |
0 |
100% |
2 |
100% |
0 |
0% |
1 |
50% |
0 |
0% |
1 |
50% |
0 |
0% |
0 |
0% |
100% |
32 |
国网银川供电公司 |
26 |
4 |
22 |
15.38% |
0 |
0% |
4 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
33 |
中铁水务集团 |
100 |
100 |
0 |
100% |
22 |
22% |
78 |
78% |
11 |
50% |
2 |
9.09% |
4 |
18.18% |
2 |
9.09% |
3 |
13.64% |
89.47% |
34 |
哈纳斯新能源集团 |
145 |
138 |
7 |
95.17% |
31 |
22.46% |
107 |
77.54% |
10 |
32.26% |
4 |
12.90% |
4 |
12.90% |
12 |
38.71% |
1 |
3.23% |
60% |
序 |
部 门 |
交办 |
办结 |
办理 |
办结 |
满意度测评市民回复统计 |
满意度统计 |
回复 |
||||||||||||
回复 |
未评价 |
满意 |
基本满意 |
一般 |
不满意 |
吐槽 |
||||||||||||||
回复件 |
占比 |
未评
价件 |
占比 |
满意 |
占比 |
基本 |
占比 |
一般 |
占比 |
不满 |
占比 |
吐槽 |
占比 |
|||||||
35 |
银川市电信 |
22 |
22 |
0 |
100% |
5 |
22.73% |
17 |
77.27% |
1 |
20% |
0 |
0% |
0 |
0% |
4 |
80% |
0 |
0% |
20% |
36 |
银川市移动 |
29 |
23 |
6 |
79.31% |
5 |
21.74% |
18 |
78.26% |
0 |
0% |
0 |
0% |
0 |
0% |
2 |
40% |
3 |
60% |
0% |
37 |
银川市联通 |
6 |
6 |
0 |
100% |
1 |
16.67% |
5 |
83.33% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
38 |
市总工会 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
39 |
市邮政管理局 |
16 |
16 |
0 |
100% |
7 |
43.75% |
9 |
56.25% |
6 |
85.71% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
14.29% |
100% |
40 |
摩拜单车 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
41 |
ofo单车 |
497 |
5 |
492 |
1.01% |
1 |
20% |
4 |
80% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
42 |
银川市道路运输管理局 |
12 |
7 |
5 |
58.33% |
2 |
28.57% |
5 |
71.43% |
0 |
0% |
0 |
0% |
1 |
50% |
1 |
50% |
0 |
0% |
50% |
43 |
市司法局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
100% |
44 |
市财政局 |
1 |
1 |
0 |
100% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0% |
45 |
公积金中心 |
3 |
3 |
0 |
100% |
0 |
0% |
3 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
46 |
市房改办 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
47 |
市公安消防支队 |
12 |
8 |
4 |
66.67% |
1 |
12.50% |
7 |
87.50% |
0 |
0% |
0 |
0% |
0 |
0% |
1 |
100% |
0 |
0% |
0% |
48 |
银川阅海湾商务区服务中心 |
1 |
1 |
0 |
100% |
0 |
0% |
1 |
100% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0 |
0% |
0% |
|
合 计 |
5611 |
4472 |
1139 |
79.70% |
1009 |
22.56% |
3463 |
77.44% |
398 |
39.44% |
90 |
8.92% |
90 |
8.92% |
358 |
35.48% |
73 |
7.73% |
61.75% |
备注 |
市纪委、市审计局、市党校等33个市直部门及企业本周内没有市民诉求 回复满意率=(满意件+基本满意件+一般件)/(回复件-吐槽件)×100% |
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